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  What Cleaning methods do you use?
     
  Can you get out xyz spots?
     
  Can you remove odor associated with pet/smoke/or other pungent odors?
     
  How long does it take for the carpet/upholstery/tile and grout to dry?
     
  Will your cleaning process hurt my child or pets?
     
  Do you offer carpet and upholstery protector (Scotchgard) and deodorizer?
     
  Why would I want to get Carpet Protector?
     
  Do you provide other services?
     
  How do you handle requests for new commercial services ?
     
  What payment forms do you accept?
     
  Is there a minimum charge?
     
  Are your employees insured and background checked?
     


 
 
 
Q.   What cleaning methods do you use?
A.  
We use a 12 Step Carpet Cleaning Process to ensure that your carpets and furniture receive a thorough, deep cleaning every time.
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Q.   Can you get out xyz spots?
A.  
Unfortunately, we are unable to determine that until the cleaning technician has a chance to look at it. When they arrive, they will be in a position to look at the problem area and provide an assessment for you. However, we are know to get out some of the most difficult spot such as blood and urine spot.
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Q.  
Can you remove odor associated with pet/smoke/ or other pungent odors?
A.  
Yes, we can remove the odor; we use an enzyme treatment to kill the odor and any bacteria. With Pet Odors associated with urine, it may cause for treating the backing of the carpet, the padding, and the foundation of the floor. When the technician arrives, they will be in a better position to look at the problem and provide an assessment for you.
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Q.   How long does it take for the carpet/upholstery/tile and grout to dry?
A.  
On average your carpets will be dry within 2-3 hours and upholstery will be dry within 2 hours. Please keep your home ventilated (using your ceiling fans and air conditioners or opening windows). We will place a blower in the first room we complete and leave it there while we clean the rest of your home to aid in the drying process.
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Q.   Will your cleaning process hurt my child or pets?
A.  
The cleaning method and products we use are safe for children and pets.
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Q.   Do you offer carpet and upholstery protector (Scotchgard) and deodorizer?
A.  
We do have carpet and upholstery protector available as well as deodorizer. When the technician arrives, he will be in a better position to evaluate your carpets and upholstery. At that time, he will be able to suggest the appropriate areas for protector and deodorizer. If you already know the areas you would like protected I will include that in your order and quote.
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Q.   Why would I want to get Carpet Protector?
A.   Carpet Protector helps:
Reduce permanent stains
Make spots easier to remove
Make your next professional cleaning more effective
To avoid costly service calls
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Q.   Do you provide other services?
A.   Yes, we provide:
Stain Removal
Pet Odor Treatment
Area Rugs
Mattresses
VCT- strip and waxing floor cleaning
Commercial Janitorial services- Including window and office cleans
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Q.   How do you handle requests for new commercial services ?
A.  
First we will take your name, phone number, and service requested. Then our specialty department will call you back with the details.
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Q.   What payment forms do you accept?
A.   We accept Cash, Checks, Visa, and MasterCard.
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Q.   Is there a minimum charge?
A.   We do have a two room minimum.
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Q.   Are your employees insured and background checked?
A.   We are fully insured and all employees are background checked and drug tested.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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